4level1 in Saudi Arabia is committed to protecting the privacy of our customers. 4level1's Privacy Policy applies to all personal information we have requested from you, or that you have entered into our system, whether online or offline. This includes personal information collected or entered on our website, www.4level1.sa, or any of our mobile sites, mobile applications, or any other interactive features in our electronic applications, via our controlled social media platforms (“Social Media”). It also includes emails we send to you, including messages sent via our social media platforms and mobile applications. By checking the box when you visit our website, you agree to and accept the aforementioned Privacy Policy and agree to the terms and conditions of the Privacy Policy.
Personal Information
What Personal Information Do We Request?
“Personal Information” is information that identifies you as an individual, such as:
● Name
● Registration Name
● Mailing Address (including payment and delivery addresses)
● Telephone Number (including home or mobile phone)
● Email Address
● Credit Card Number
● Photograph
● Social Media Name
● Country of Residence
● Religion
● Gender
● Online Activities
● IP Address
● Name and Address of School
● Name and Address of Company
● Preferred Course
● Preferences
● Browsing and Device Information
● Electronic Storage Information
● Cookies, Pixel Tags, and Other Technologies
● Application Usage Information
● Demographics or Other Information Provided by You
● Location Information
● Any Other Electronic Information
How Do We Collect Personal Information?
... We and our service partners may collect personal information in various ways, including:
● Through websites: We collect personal information from websites, for example, when you sign up to receive our newsletter or when you make a purchase.
● Off-the-air: We collect personal information offline, for example, when you contact customer service.
● From other sources: We collect personal information from other sources, such as public databases, our marketing partners, social media pages, and third parties. For example, when you choose to link your social media account to your website account, the personal information available on your social media account will be shared with us. This information may be from your profile or your friends' profiles.
● From your browser or device: Certain information is automatically collected from most browsers or from the device you use. We use this information for statistical purposes and to ensure that the websites function correctly. Through server log files: Your IP address is a number automatically assigned to your computer or device by your Internet Service Provider (ISP). This IP address is automatically recognized and logged in our server files whenever a user visits our websites, along with the time of the visit and the page visited.
● Use of cookies: Cookies allow us to transfer data to your computer or device for record-keeping and other purposes. If you do not want information collected through the use of cookies, most browsers have simple procedures that allow you to disable cookies. For detailed information about the cookies we use and their purposes, please visit our Cookie Policy page.
● Through application usage: When you download and use an application, we and our service partners track and collect information about application users, such as the date and time the application is accessed on your device, what information and files are downloaded to the application, and your device's serial number.
● ● About you: Information such as your date of birth, gender, and other details like your preferred communication methods may be collected if you provide this information yourself.
● Geographic location: We may obtain the location of your device.
In some cases, we may use a paid third-party service to complete purchases and/or collect donations through our websites. In these cases, your personal information may be collected by the third party, not by us, and will be subject to the terms, conditions, and policies of that third party. We will not be able to control how this information is used and we are not liable if that third party uses it.
How do we use personal information?
We may use personal information:
● To respond to your inquiries and fulfill your requests, for example, to send you our newsletter or to respond to your comments and questions.
● To send you administrative information, for example, information about the website or changes to the terms, conditions, and regulations. Because this information is important for your use of the websites, you may not be able to opt out of receiving it.
● To complete your purchase or donation, for example: to finalize your payment, deliver your order, contact you about your purchases, and provide you with our customer service.
● To provide you with updates and announcements regarding our services, offers, and programs, and to send you invitations to participate in our special programs.
● To enable you to communicate with us and other users through the websites, only on sites that allow this.
● To allow you to participate in message boards, chats, personal pages, blogs, and other services through which you can share information or materials (including social networks).
● For our business purposes, such as analysis or management.
Our business, market research, audits, new service development, website enhancement, usage definition, determining the effectiveness of our promotional campaigns, identifying our sites and content based on your previous activity on these sites, measuring customer satisfaction, and providing customer service, including any problems you may encounter when contacting customer support.
● We use information collected from your browsing methods or your device for statistical purposes and to ensure the proper functioning of our websites.
● For detailed information about the purposes of cookies, please read our Cookie Policy.
● We may use your device's location to provide you with offers and content available only on our site. We may also share your geographic location, information about the advertisements you have viewed, and other information to allow our marketing partners to provide you with personalized content and to study the effectiveness of marketing campaigns.
● We believe it is important and appropriate to: (a) comply with applicable terms and conditions, including those outside the country of residence; (b) adhere to due process; (c) respond to requirements from governmental and public bodies, including those outside the country of residence; (d) enforce our terms and conditions; (e) protect our operations and those of any of our affiliated companies; (f) protect our rights, privacy, safety, and property, which also applies to our affiliated companies; and (g) allow us to pursue available remedies or mitigate damages.
● Your personal information will be available to and used by our company both within and outside the Kingdom of Saudi Arabia and Europe. This is to complete your booking, provide you with the services and programs you request, and ensure that our sales team is located locally in offices around the world. Our head office is in England, and our instructors are located in local offices worldwide. We may share your personal information with our affiliated offices, claims partners, and business partners within and outside the Kingdom of Saudi Arabia and Europe.
● Our business partners, with whom we share information, need your personal information to provide the services you previously requested on our websites.
● For example, assistance with relocation, accommodation, or studies. They will only receive information relevant to these services. Your personal information will not be shared with any of our business partners for any of their marketing purposes. 4Level1 is committed to protecting your privacy and legally enforcing your information.
● If you have any questions about 4Level1's use of your personal information, would like to retain a copy of the information 4Level1 holds about you, or if you have incorrect or deleted personal information, please contact us. By accepting this Privacy Policy and accessing our websites, you are aware of and consent to these potential transfers. Transfers will be in accordance with applicable laws, and all necessary measures will be taken to ensure that the third party provides adequate protection. In the future, any processing organization we use for the websites will be required to comply with the same laws. You have every right to receive extracts of your personal information from 4level1 by submitting a written and signed request to the address at the beginning of this document.
Security
We use administrative, technical, and organizational procedures to protect the personal information under our control. Unfortunately, there is no 100% guarantee that information will not be transmitted over the internet or through our storage system.
If you have reason to believe that your dealings with us are not secure (for example, if you believe there is a risk to any of your accounts with us), please notify us immediately by contacting us in the "Contact Us" section.
Access, Modifications, and Options
We provide you with several options and ask your permission before using your personal information for marketing purposes.
● If you wish to stop receiving marketing communications from us at any time, the easiest way to do so is by using the unsubscribe feature. You can also notify us by sending an email, calling us, or writing a message to any contact in the "Contact Us" section. In your request, please indicate that you wish to stop receiving marketing offers from us. ● In addition, we will not disclose your personal information to any third party, including our affiliates, for third-party marketing purposes, unless we receive a request from you stating that we do not have the authority to share your personal information with a third party for that purpose. If you wish to make such a request, please inform us by contacting us in the “Contact Us” section. Please indicate that you wish to stop receiving marketing offers from us. Furthermore, we will not disclose your personal information to any third party, including our affiliates.
Please note that changes may not be implemented immediately. We will attempt to comply with your requests as quickly as reasonably possible and implement them within 30 days of receiving your request. Please also note that if you opt out of receiving marketing communications, we may still send you important administrative communications, in which case you cannot opt out of receiving these administrative communications.
● To view, correct, update, hide, delete, or otherwise limit our use of your personal information that you have previously provided to us, please use the “Contact Us” form and clearly describe your request. In your request, please specify which information you wish to change, whether you want some of your personal information deleted from our database, or if you want to limit our use of your personal information.
We will make every effort to comply with your request as quickly as reasonably possible. Please note that despite our efforts, some information may remain in our database or other records and will not be changed or deleted. Additionally, please note that we may need to retain certain information.
For record-keeping purposes and/or to complete any processes you may have initiated, such as changes or deletions (for example, when you make a purchase or register for a promotion, you may not be able to make any changes or delete the personal information provided until the purchase or promotion is complete).
Third-Party Websites
Third-Party Websites Privacy Policy: This policy does not include our responsibility for any third party, its privacy practices, the information it holds, or any of its operations. This includes the third party's interactions with any website that may be connected to or linked from 4Level1. The presence of a link to 4Level1 websites does not imply endorsement of the linked website by us or any of our affiliates.
In addition, we may provide you with access to third-party transactions that allow you to post content and content to your social media accounts. Please note that any information you provide to us using this feature is governed by the third party's privacy policy, not this privacy policy. We have no control over, and are not responsible for, any third party's use of the information you provide through this feature.
We are also not responsible for the collection, use, or disclosure of the laws and practices (including security information) of systems such as Facebook, Apple, Google, Microsoft, RIM, or any application developer or provider. For social media programs, operating system providers, wireless service providers, or device manufacturers, including any personal information disclosed to other systems via or connected to our social media applications or pages.
Retention Period
We will retain your personal information for the period necessary to complete the processes outlined herein in our Privacy Policy.
Use of the Sites by Children
We provide programs for children and expect them to have adult supervision when using the Site. In order to protect a child's privacy, we require parental consent from users who wish to reserve or request manuals for some of these programs, if they have not reached the age of majority according to their country of residence.
Sensitive Information
Generally, we ask that you do not send us, or disclose, any sensitive personal information (e.g., information relating to race or ethnic origin, political opinion, religion or other beliefs, health status, criminal background, or membership in any union) on or through the Sites or directly to us. In some exceptions, such as for security purposes, we will explain how to do this securely.
Updates to this Privacy Policy
We may change this policy This Privacy Policy. Please check the “Latest Update” section at the top of this page to see the most recent updates to this Privacy Policy. Any changes to this policy will be effective when we post the updated Privacy Policy on the website.
Contact Us
If you have any questions or complaints about this Privacy Policy, please contact us via:
Email: support@4level1.sa
Or by phone: +9 6611 8349 649
If you have any complaints about how we handle your personal data,
you have the right to contact the supervisory authority in your country of residence.